How can we help?
Quick answers for the website and the View Finder app. Can't find yours? Email us and a real person will reply, usually within a day.
Finding your photos
How do I find the photos I'm in?
Tap Take a selfie to search on the home page (website or app) and take a clear selfie. We show you every event photo you're in. You need a free account to search.
Is my selfie kept?
No. It's used for that one search and then thrown away. Only if you turn on "you were spotted" alerts do we keep a face pattern (a set of numbers, not a photo), and you can delete it at any time. The Privacy page has the details.
The search missed some of my photos. Why?
Faces turned away, sunglasses, or a small face in a big crowd are hard to match. Try a photo of yourself from the event itself, in the same outfit. Photographers may also still be uploading: turn on alerts and we'll tell you when new photos of you go up.
How do I find my race photos?
Use Race bib and take a photo of your bib, flat and in good light. We read the number for you. Add a selfie too to find shots where your bib is hidden.
I have an album code. Where do I use it?
Tap Album code on the home page (or go to viewfinder.photo/code) and type the code your photographer gave you. It starts with VF-.
Saving and downloading
How do I save a photo to my phone?
Open the photo and tap Download. On an iPhone or Android phone this opens the share sheet: choose Save Image to put it in your Photos, or share it straight to Instagram or WhatsApp. Downloads are free and full quality. You need a free account to download.
Why can't I download from some albums?
The photographer has turned downloads off for that album. You can still like and save the photos.
What's the difference between a like and a save?
The heart is a like: it tells the photographer you love the photo. The bookmark is a save: it keeps the photo in My photos for you.
A photo of me shouldn't be up. What do I do?
Open the photo and tap Report, or email us. We look at every report within 24 hours and remove photos that break our Terms.
Your account
I forgot my password.
Go to Forgot password and enter your email or username. Use the link in the newest email we send you.
How do I delete my account?
In the app: Profile, then Settings, then Delete my account. On the website: My photos (or Edit profile for photographers), then Delete my account. If you signed up with Google or Apple, you'll sign in with it once more to confirm. Your photos, albums and profile are removed.
How do I block someone?
In the app, open their profile and tap Block this account. You won't see their albums any more. Undo it from your Profile tab.
For photographers
How do I upload?
On the website, use New album: drop in as many photos as you like, or keep a folder uploading while you shoot. In the app, tap the gold upload button on your profile to send up to 50 at a time.
How much storage do I get?
Free accounts have 3 GB for original photos. You can see how much you've used in your dashboard.
How do I send an album to a client?
Make the album private, then use Send to your client on its dashboard page, or File transfer in the dashboard menu. Your client gets an email with a link to their photos.
Who can see who liked my photos?
Only you. The app's notifications show who liked which photos. Saves and followers stay private: you see how many, never who.
More: Terms of use · Privacy